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Privacy Policy — How We Handle Your Information

When you open an account and deposit via Touch 'n Go, GrabPay, Boost or FPX, we collect the information needed to verify your payment, secure your wallet, and…

Account verification dataPayment transaction recordsSession and device logsContact preferencesRetention and deletion rights
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gawang69 Privacy Policy — How We Handle Your Information
CONTACT OPTIONS

How to Reach Us About Your Privacy

If you want to see what data we hold, update your contact preferences, or request deletion, use any of the channels below. Our support team responds to privacy requests within three business days and will walk you through the verification steps needed to protect your account.

Team online

Live Chat

Open the chat icon in the lobby footer and tell the agent you have a privacy request. They will verify your account and guide you through the available options, including data export in CSV or PDF format.

Email

Send your request to the support address shown in your account settings. Include your registered email and phone number so we can confirm your identity before processing any data changes or deletions.

Account Settings

Log in and go to the Privacy section under your profile. You can download a copy of your transaction history, update cookie preferences, and withdraw consent for optional data uses without contacting support.

SECURITY PRACTICES

How We Protect Your Information

Account data sits on encrypted servers hosted in secure data centres. Payment details pass through processor APIs and we never store your full card number or CVV.

Encrypted Storage

Personal data and transaction logs are encrypted at rest using AES-256. Access is restricted to authorised operations staff and each query is logged for audit purposes, so we can trace any unusual access pattern.

Payment Security

Touch 'n Go, GrabPay, Boost and FPX transactions run through certified payment gateways. We receive only a transaction reference and status code, never your full payment credentials, which stay with the processor.

Session Management

Your session token expires after thirty minutes without activity. If you log in from a new device or IP address, we send a verification prompt to your registered email to confirm it is really you.

Cookie Controls

Essential cookies keep you logged in and remember your language preference. Analytics and performance cookies are optional, and you can disable them from the Privacy section of your account settings without affecting core functions.

Data Retention

We keep account data for as long as your account is active plus twelve months after closure, unless local law requires a longer retention. You can request deletion at any time, subject to regulatory hold periods.

Request Changes

To update your data, export a copy, or delete your account, contact us via live chat or email. We verify your identity using your registered email and phone, then process most requests within five business days.

Privacy Policy FAQ

Below are the questions we hear most often about data collection, retention, and your rights. If your question is not covered here, contact our support team through live chat or email.

We collect your email address, phone number, and date of birth to verify your account. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, the payment processor shares your transaction reference and amount so we can credit your wallet.

Game providers receive only an anonymised session identifier when you enter a live table or slot room. They do not see your email, phone number, or payment history. This identifier expires when you close the game window.

Transaction logs are retained for twelve months after your last deposit or withdrawal to support dispute resolution and regulatory reporting. You can request a copy in CSV or PDF format from your account settings at any time.

Yes. Log in, go to the Privacy section under your profile, and click Export Data. You will receive a ZIP file containing your account details, transaction history, chat transcripts, and session logs within forty-eight hours.

Contact our support team via live chat or email and request account closure. We will verify your identity, close your account within three business days, and delete your data after the mandatory twelve-month retention period ends.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track lobby navigation and game popularity so we can improve the layout. You can disable analytics cookies from your account settings without losing core functions.

Send your complaint to our support email or open a live chat session. Our privacy team will investigate and respond within five business days. If you are not satisfied, you can escalate to the data protection authority in your jurisdiction.

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